Great for brands who use Facebook Messenger as a customer service channel, RELAY means all online enquiries will be sent to and can be accessed by a single platform.
How?
The system is designed to engage with your social media questions through Facebook Messenger. In the first instance, RELAY’s AI answers the common questions for you, cutting down on repetitive engagement of your staff. When the questions get more in depth, RELAY passes the conversation history via email to your customer support team who can then resolve the issue via email, which is passed back through RELAY to the customer in Facebook Messenger.
Increases customer service efficiency
Allows for customers to keep conversations within Facebook Messenger
Allows for your team to track and ticket issues via your internal systems
Allows for your team to respond via email, no need to have everyone accessing your Facebook brand page
Relay Pricing
After the initial set up fee to integrate RELAY with your Facebook page, mail server and build out the Artificial Intelligence that is specific to your organisation, the following monthly license applies: